Frequently Asked Questions:
Digital Education
Account Access
I can't log in
Ensure you're using your email address in all lowercase and typing your password exactly as provided. If you're still having trouble, contact our support team.
I can't log in
Ensure you're using your email address in all lowercase and typing your password exactly as provided. If you're still having trouble, contact our support team.
I can't log in
Ensure you're using your email address in all lowercase and typing your password exactly as provided. If you're still having trouble, contact our support team.
I cannot find my username or password.
Check your email inbox and spam folder for an email from us. If you still can't find it, please contact support.
I cannot find my username or password.
Check your email inbox and spam folder for an email from us. If you still can't find it, please contact support.
I cannot find my username or password.
Check your email inbox and spam folder for an email from us. If you still can't find it, please contact support.
I forgot my password or need to reset it.
Click here: https://www.google.com/search?q=insert_password_reset_link_here - to reset your password.
I forgot my password or need to reset it.
Click here: https://www.google.com/search?q=insert_password_reset_link_here - to reset your password.
I forgot my password or need to reset it.
Click here: https://www.google.com/search?q=insert_password_reset_link_here - to reset your password.
Course Navigation & Content
The "Continue" button at the bottom of the video is not working.
The "Continue" button will only become active after you have watched the entire video. If you've watched the full video and the button is still unavailable, please contact support.
The "Continue" button at the bottom of the video is not working.
The "Continue" button will only become active after you have watched the entire video. If you've watched the full video and the button is still unavailable, please contact support.
The "Continue" button at the bottom of the video is not working.
The "Continue" button will only become active after you have watched the entire video. If you've watched the full video and the button is still unavailable, please contact support.
How do I start the course?
After entering the course, look for the "Begin Course" button, usually located in the bottom left corner of the screen.
How do I start the course?
After entering the course, look for the "Begin Course" button, usually located in the bottom left corner of the screen.
How do I start the course?
After entering the course, look for the "Begin Course" button, usually located in the bottom left corner of the screen.
The videos won't play.
Try accessing the course on a different device or from a different location (e.g., a different Wi-Fi network). If the issue persists, contact our support team.
The videos won't play.
Try accessing the course on a different device or from a different location (e.g., a different Wi-Fi network). If the issue persists, contact our support team.
The videos won't play.
Try accessing the course on a different device or from a different location (e.g., a different Wi-Fi network). If the issue persists, contact our support team.
Completion & Badges
I finished the course but didn't receive my completion badge.
Check your email inbox and spam folder. If you would like your badge to be resent, please contact support at support.education@ic360.io.
I finished the course but didn't receive my completion badge.
Check your email inbox and spam folder. If you would like your badge to be resent, please contact support at support.education@ic360.io.
I finished the course but didn't receive my completion badge.
Check your email inbox and spam folder. If you would like your badge to be resent, please contact support at support.education@ic360.io.